Bespoke Development

If you have a business problem and an off-the-shelf solution cannot be found, we have the expertise to produce that specific business solution. We have talented staff with expertise in Java and .Net for Web, Windows or Unix environments.

 

Business Intelligence

At Collaboration Systems, we provide the expertise to help you design, deploy, and support Microsoft Business Intelligence solutions. Our team makes it easy and economical for people throughout your organisation to use information to make informed decisions directly where they already work and collaborate.

 Let us help you implement a Microsoft Business Intelligence solution that allows your people to:

•  Analyze business trends and drill down for insight

•  Create Flexible, Customized Scorecards

•  Simplify Collaboration

 As a Microsoft partner, we can help you transform information into business insight with an integrated solution that supports all of your business intelligence needs, including score-carding, reporting, analysis, visualization, budgeting, and forecasting.

Get the big picture on business performance with Microsoft Business Intelligence.

 

Customer Relations Management (CRM)

CRM helps businesses to gain an insight into the behaviour of their customers and modify their business operations to ensure that customers are served in the best possible way. In essence, CRM helps a business to identify the needs of its customers and capitalise on improved customer relations.

This information with the right technology would be accessible to the organisation as a whole regardless of geographic location and therefore allowing departments/ sectors to respond pre-emptively to change based on historic events.

 

E-Learning

We partner with international reputable organisations to supply e-learning courses which aim to educate and empower today’s workforce in your organisation at different levels. We aim to bridge your organisation’s skills gap by bringing the world to you thereby saving you cost and time in terms of travel, accommodation, renting of conference rooms and facilities and hiring instructors.

Our e-learning course content library is organised to provide training in targeted fields including;

• Desktop application
• Personal Development
• Banking and Finance
• Project Management
• Leadership Development
• Professional Development
• Soft Skills
• Ethics

If you have a Learning Management System in place, you may choose to integrate our libraries with that LMS. Our courses support AICC and SCORM® 1.2 standards and have been hosted by many complaint LMSs.

 

Web Portals

Leverage company knowledge by allowing publishing and searching of content. Features include;

• Branding and customisation- Branded portals customized for each business, processes, and customers.
• Knowledge Management- Help customers find the right answer the first time themselves to increase satisfaction and reduce agent workload.
• Content Management- Deliver product documentation or other downloads that encourage customer self-service and exchange of information.

These web portals can be either intranets, extranets or both.